Patient Information

Thank you for choosing Hills ENT Institute for your medical care.

To prepare you for your visit, we have listed the following information to assist you. If you have any questions or concerns, please feel free to contact us. We look forward to seeing you in the office soon.

APPOINTMENTS

We see patients by appointment. Our automated system will remind you of your appointment date and time. Please notify us at least 24 hours before your scheduled appointment time if you should need to cancel so that we may accommodate someone else in need.

REGISTRATION

Prior to your appointment, please register via our secure online patient portal. If you prefer not to register via the portal, you may download patient registration forms to complete and bring with you to your appointment. Please arrive 15 minutes early to your appointment and bring the following items with you:

  • Minor patients (under the age of 18) must be accompanied by a parent or legal guardian.
  • Government Issued ID
  • Insurance Card
  • List of any prescription or over-the-counter medications you are currently taking
  • Doctor referral or authorization if required by your insurance company
DOCTOR REFERRALS / AUTHORIZATIONS

Your insurance company may require a doctor referral or authorization prior to your visit. Call the number on the back of your insurance card to inquire if this is needed.

INSURANCE

We accept most major health insurance plans. However, please check with your insurance company to ask if your treatment is covered at our practice.

If you do not have health insurance, we will work with you on an affordable payment plan for medical services provided in our office.

FINANCIAL POLICY

All co-payments, deductibles and non-covered services are required to be paid at the time of service. For your convenience, we accept checks, cash, debit and credit cards.

PRESCRIPTION REFILLS

When requesting refills, please be prepared to provide us with:

  • The name of the medication and dosage
  • Name and telephone number for your pharmacy

Please allow 24 hours for your prescription refill to be reviewed and called in. As a general rule, we do not process refill requests after hours or on the weekends unless it is an emergency.

EMERGENCY CARE

If you have a medical emergency, please call 9-1-1 or go to the nearest hospital emergency room.